Support

Xplore's Customer Care Program, xCare, is comprised of a number of value-add programs that support its channel partners' worldwide delivery of superior rugged, durable products and support services. Xplore and our business partners are committed to providing outstanding personal attention and support in order to ensure a positive experience for our customers. Our partners have been trained and certified on Xplore's suite of rugged mobile computing systems. National, regional and local business partners have direct access to Xplore's engineering, technical support, marketing and operations divisions. This has proven to be a direct and honest approach to supporting pilot installs, as well as full-scale fleet-level deployments.

Xplore's xCare Program elements offered in conjunction with our channel partners include:

  • Pre-sales consultation on optimal rugged system elements
  • Help desk telephone support – Technical call center, single point-of-contact
  • Warranty Depot Repair Centers (DRC)
  • Website support - download center, customer/member sections
  • Field Services and Sustaining Support Programs
  • Professional Services – Deployment, Installation, Training